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Connecting you to your machines, and your machines directly to Mazak

Mazak iCONNECT™ is a new online platform for existing Mazak customers, consisting of a free suite of services. Furthermore, customers can subscribe to the M2M (Machine-2-Mazak) level of service which provides a suite of productivity-enhancing functions. Register now and get started with immediate access to machine-specific information including manual downloads, your parts order history, software downloads, as well as FAQ's and training/ maintenance videos.

What can I see in the free Mazak iCONNECT web portal?

Once registered, Mazak iCONNECT can be accessed remotely via the internet using a computer, tablet or smartphone. Through the easy-to-navigate dashboard you will see a clickable list of all your Mazak machines. For each, you may explore a range of functional icons to access machine-specific information including manuals, parts order histories and so on.

Manual Download

Machine List

Parts Order History

Machine FAQ

Mazak e-learning

Download Hub

Immediate access to your machine-specific manuals all in one place

See all your Mazak machines and their specifications through one easy-to-use dashboard

Quickly review the parts order history for each of your Mazak machines

Tap into our knowledge base and get answers to common questions from set-up to operation and maintenance

Benefit from our bank of course notes, how-to videos, training notes and machine-specific documentation

Download any of our software solutions including SMOOTH CAM Ai, SMOOTH Monitor AX, and many more

↓ Watch the video and find out more ↓

Register for free Mazak iCONNECT web portal

What functions are included in Machine-2-Mazak (M2M) service?

Linking machines to a cloud service through highly secure VPN tunnels grants Mazak customers access to live information and logs. This connection also allows service and application engineers to remotely log into machines and provide support services. Regular CNC backups can also be sent to the secure Mazak Smart Cloud. This service will be made available for retrofit and on new machines. 

Status Log

Track your machine utilisation rates, identify and remove inefficiencies in shift patterns and remotely diagnose alarm incidents to manage overall factory productivity


View machine, operator and part run processing status in real-time or over the last 24-hours. Tune in from anywhere and check up on lights-out production or shift change.

CNC Backup

Schedule automatic data back-ups, test parameter changes and safely restore previous control settings with custom variables

Maintenance Manager

A one-stop shop for all your maintenance needs. Check inspection or replacement status, maintenance history, and carry out recommended checks to extend your investment

Get the answers you need right away, via Teamviewer and Cisco. Remote diagnostics and support enable much faster visit fix rates, parts shipments and applications support.

Remote Support

Get Started

Connect with an expert

Get in touch

Wondering how Mazak iCONNECT will work for your business case, scope, and goals? Whether a smaller subcontractor or a large-scale enterprise, our experts are on hand to advise you how to best leverage the power of machine-2-machine connectivity.